Tell it what happened and it will figure something out.
What's going on?
The key is probably hiding in a tree somewhere.
Keys are sent automatically the moment PayPal confirms your purchase. Sometimes they land in the spam folder — the Pillowbeak checked there once and found three very important letters.
Let's figure out which kind of not-working this is.
One key, one cozy home.
Nimkin's keys are tied to one device at a time — like how a burrow only fits one badger. If you've switched phones, your key is still yours, it just needs a new home.
Double-check the key as it arrived.
We can't offer refunds — but we won't leave you empty-handed.
Because keys are delivered digitally and work the moment they arrive, we're unable to do returns. But if something went genuinely wrong on our end, we want to know. And as a small thank-you for your patience — we'll send you a free digital item on us.
The Pillowbeak tilts its head and thinks.
It tried its best but this one is beyond a small bird. A real human is just an email away.